Emily Carter

Hi, we ship around 40 pallets a week to the Baltic ports. Do you do annual contracts?

We do. Annual terms are priced on weekly volume and the ports you ship to. At around 40 pallets a week to the Baltic ports, you would be on our contract rate rather than spot pricing. Which ports are they, and when would you want to start?

Riga, Tallinn and Klaipėda. From next month ideally.

All three are on our weekly Baltic service. Who else is involved in the decision, so I can make sure the right details reach them?

Me and our finance director.

Thank you. I have noted that you and your finance director decide together, so both of you are on the record.

Can you confirm the annual discount before Friday?

A discount is a commercial decision, so I have asked Hannah, our head of sales, to confirm it. She has everything you have told me and will join this chat shortly.